FAQ

Click on a category below

 

Creating Your Record

We are a very small team and can currently only take 25 custom record orders per week to maintain quality. We will soon be able to fulfill more but thank you for your patience!

Easiest way is to create a playlist in Spotify or iTunes and they will tell you your total time. Be sure to do this for each side! Standard records are 17 mins max a side unless you pay up to 20.

Yes, just call or message us!

Yes, we know that vinyl seems very difficult to create but we can guide you through it. Please place an order first then message us if you need extra help!

  1. Click the link that directs you to open the online designer or use these below (they are free to design!)
  1. The designer will open in new browser (use Chrome or Firefox)
  2. Upload your images and add text how you like
  3. Make sure the background and or images extend into the area that says “Extend background or images into this area” but do not put main images that you want on the cover as this will be cut off. If you don’t extend anything into the background, there will be white on the cover since nothing was extended and we can’t accept returns of covers if this happens.
  4. Now design the back of the cover by clicking the back cover image below the design window.
  5. When you are done, you have to click “Buy Now”. If you don’t click “Buy Now” it won’t show in your cart and we don’t receive it!
  6. Go back to the main product page and finish your order (or next design your labels)

 

This is a very common question and it is complicated! We want all musicians to get paid as we are musicians and understand how little we make to begin with. American Vinyl Co acts as a “transferring” service of  YOUR audio such as VHS to DVD services. All the copyright liability is the responsibility of the customers.

Repeat: All the copyright liability is the responsibility of the customers

You can review our terms and conditions here. This said, if you bought audio from a legitimate source and you want to make a personal copy of that music on a different medium then there should be no issues. We will not accept bootleg copies of audio and do not support unauthorized music.

American Vinyl Co can’t purchase any audio for any customers nor do we own any of the music that is translated to vinyl

 

 

Our 12″ record come with 34 minutes of audio standard which is 17 minutes per side. You can add up to 40 minutes with 20 minutes max per side. It is a dollar a minute more per minute which can be added on the 12″ Record product screen or requested on Etsy.

We accept all digital audio, the best is WAV format

Yes, call (828) 367-7354 and we’ll take your order by phone.

Yes, DIY options and packages are available! We are touring musicians so we know the pain of income and how much we rely on making a profit at the merch booth. Remember, these are hand-cut custom records, not pressed, and you can use that to your advantage! Think an original painting vs. a print.

There is a 20% discount when ordering a package compared to singles

Please contact us if you need a large order, but we like to keep orders under 25!

Etsy Orders

  1. Click the link that directs you to open the online designer or use these below (they are free to design!)
  1. The designer will open in new browser (use Chrome or Firefox)
  2. Upload your images and add text how you like
  3. Make sure the background and or images extend into the area that says “Extend background or images into this area” but do not put main images that you want on the cover as this will be cut off. If you don’t extend anything into the background, there will be white on the cover since nothing was extended and we can’t accept returns of covers if this happens.
  4. Now design the back of the cover by clicking the back cover image below the design window.
  5. When you are done, you have to click “Buy Now”. If you don’t click “Buy Now” it won’t show in your cart and we don’t receive it!
  6. Go back to the main product page and finish your order (or next design your labels)

 

You have ordered from Etsy and now you are on the Etsy Order Page. Great! You are on your way to an awesome disc of your dreams.

  1. First enter your full name
  2. Select what size record you ordered or NONE if you ordered a cover or some other product.
  3. If you ordered a cover or labels select yes, if not select no and scroll to the bottom of the page and click “Add to cart and upload files”
  4. If you ordered a cover and labels, and selected yes to the previous question then you need to decide if you want to use our online designer or if you want to use photoshop.
  5. To use our online designer click Yes and then click on the links that appear (depending if you are designing a cover or labels or both). The links will open a new page. See FAQ that says “How do I use the online designer” for instructions to use the designer.
  6. You must complete the two designs and make sure you click “Buy Now” when you are done designing (not save, but you can save the design if you want to change it later)
  7. Once you design and click “Buy Now” on both designs, go back to the original Etsy Order Page you started from and click “Add to cart and upload files”
  8. You will now drag and drop all your audio files here. If you need to convert your files you can use: http://online-audio-converter.com
  9. Once the files are done loading, click on your cart and they will appear in there along with your designs (if you designed anything)
  10. Finish checking out, it is free!

Call us with any questions

Category: Etsy Orders

Packaging

Printed covers are the protective outer jacket that has printed graphics or text, they make your record look good! Ours are 18pt THICK jackets with 2400×1200 print resolution, only the best!

Category: Packaging

Yes, we can do the set up of the design WITH your provided art/photos and text for $20.00

Category: Packaging

Labels go in the middle of your vinyl record with graphics or text on them. Here you should put what side is currently facing up and track listings

Category: Packaging

Yes, yes they are! Using the our designer on our website or templates to use in your designing program

Category: Packaging

Processing and Refunds

Only on printed media, not records, sorry!

We do not give refunds on any product made at American Vinyl Co. If defects in sound quality are found, the customer must ship the record back for us at there expense to be verified on our high fidelity system to determine if the defect exists. Returns will be accepted if there are severe scratches, severely warped records, or  broken/pop out grooves.

Cancellations are accepted up to two weeks from the order date. After 30 days, a credit will be given in the amount paid but no cash will be returned to the customer.

Average is 2-3 weeks and 3-4 weeks for orders that have 5 or more. American Vinyl Co is a very VERY small team and every record is cut in real time. That means a record that is 30 minutes long will take 30 minutes to cut, not including set up time. For this reason, times may vary. If this is a concern, please contact us to know what our current workload is and expected delivery times.

Vinyl

Vinyl is a very sensitive medium that is effected by many things. We want our customers to be extremely satisfied but we want them to know a few things first:)

  1. Vinyls in a retail store are professionally mastered and that costs artists/labels up to $1000 dollars! So our basic mastering (and advanced) are a bargain.
  2. These aren’t burned like a cd, they are hand cut in real time, so your patience is very appreciated
  3. Record players are KEY to good playback. Because all record players aren’t created equal, this can effect the way your record sounds (compared to our hifi system). If you need suggestions on a new system feel free to ask!
  4. Dust can ruin the sounds of a record, keep your record clean.
  5. Some songs will cut to vinyl easily and clearly, and others won’t. Modern music will be harder to cut because of the loaded high frequencies. So results may vary
Category: Vinyl

Anything over 40 minutes causes audio quality loss and lower volume so we do not cut anything longer than 20 minutes a side. Please get 2 records if you have over 40 minutes of audio.

 

Category: Vinyl

Provide high quality formats such as WAV, 320 MP3, or other lossless formats (although we’ll accept most formats). If music is low quality, it will not translate well.

YouTube ripped music does not sound good on vinyl and we do not cut illegally obtained files

Music without extreme bass or a lot of high end frequencies cuts better. Please don’t send us clipped music or music that sounds destructive to speakers.

If you have a mixing/mastering engineer have them de-ess the vocals

Put loud songs towards the beginning of the record and quite songs towards the end of each side (towards the center)

Less time = better quality and volume. Best translation will be around 15 minutes a side or less.

Basic mastering is included! Although, has its limitations. If you want a better vinyl mastering, let us know, we’ll help make it sing!

Category: Vinyl

This is important, YES! We give every order basic mastering to ensure the translation of audio to vinyl is good. Although, we can’t put full mastering effort into each basic order… we would never be able to afford to do this or get the orders out in time! If you want us to spend some extra time on your tracks to make sure that it translates well through out the entire album, opt for the advanced mastering

Category: Vinyl

Yes, with no adjustments needed. Play as well as a retail record!

Category: Vinyl

All records are stereo, unless you want mono, then let us know and we’ll make some mono magic

Category: Vinyl

Simple: large manufactured runs vs. artistic creations.  If you are looking for a ton of copies, pressing a record would be the right choice. If you are looking for a one off record, a short run of records for merch or special release, or a unique vinyl gift for someone special then we are your guys.

Category: Vinyl

No way! The records made here are high fidelity stereo records cut straight from our lathe.

Category: Vinyl