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Record Issues
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General Questions
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Are these lathe cut vinyl records? What are those?
Are these the same as other Lathe Cut websites?
Are your records stereo or mono?
Can I add over 40 minutes on a 12" record?
Can I only put original music on a custom vinyl record?
Can I order just covers / jackets / labels?
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Do I need to get my audio "mastered for vinyl"?
Do these records play on regular turntables?
Do you offer a gift card?
Do you offer download cards, printed inner sleeves, printed inserts, posters, etc?
Do you offer rush service for an extra fee?
Do you offer rush services for pressing?
Do you provide a proof for my artwork before printing?
Do you ship internationally?
How do I see how long my playlist is?
How do I upload my files?
How does the quality compare to a regular vinyl record?
How long do the orders take to make?
How much time do the records come with and hold?
I am in a independent band and we don’t have a lot of money, do you have packages on a budget?
I am nervous about placing an order, will you help me with it if I need help?
I don’t want to use the website, can I order over the phone?
I haven't received my record from USPS, can you send me another one?
If I upgrade shipping will my order get made faster?
Is there a limit on how many I can order?
My order has been in "Processing" for weeks! What gives?
Pricing and quotes
Refunds and Cancellations
Short Run Pricing
There is a problem with how my record sounds/plays
What are labels?
What are premium covers and how do I design them?
What file types and audio formats do you accept and what is best?
What format does the artwork need to be in?
What is the max time for 7" and 12" pressed records?
What's the status of my order?
Whats the difference between your custom records and record pressing?
When will products be back in stock?
Where can I find the artwork templates?
Where do I get audio files from and how do I send it to you?
Why American Vinyl Co?
Why do some of the records cost as much as retail records or more?
Will you design my cover and labels?
Come visit us at our shop, even record live to vinyl!
American Vinyl Co
217 Coxe Ave STE C
Asheville, NC 28801
info@americanvinylco.com
