There is a problem with how my record sounds/plays

Oh no! We are sorry to hear that. Please try the following before contacting us for a re-cut.

1. Try playing the record on another turntable and see if the problem still exists

2. Send us a video of the problem existing on both turntables

3. Double-check the audio files that were uploaded to your order to make sure what you're hearing isn't in the file that was submitted. This helps us eliminate turntable issues.

4. If it is a short run, please contact us with all details on where the issue occurs and we will provide a return shipping label so you can ship the records back to us for review.