Refunds and Cancellations

Refunds

American Vinyl Co will not provide refunds on any custom products (covers, labels, lathe cut records and pressed records). If the product is flawed/defective because of assembly, we will replace the item with the same design or audio that was submitted. Pressed vinyl record orders are final and cannot be refunded after the lacquer master has been cut, usually 1-7 days after the order is placed. American Vinyl Co will not refund pressed record orders due to delays in production or customer mistakes such as track sequencing/approved design elements/etc... We try our best to get quality records out the door quickly but all turn times are estimates and can change.

Abandoned Orders

Orders that are not completed by the customer (uploading audio, designing cover and labels, or providing any information that is required) within 30 days will be sent a gift credit for the amount of the order.

Cancellations

No cancellations with refund will be made after 15 days or after a product has been created. A customer can cancel an order up to 14 days from purchase as long as the order has not been created or shipped.