I haven’t received my record from USPS, can you send me another one?

We don’t accept responsibility for USPS errors. Don’t worry, your package is fully insured!

Here are some of our policies:

• Domestic orders: If a package has not arrived at its destination 30 days from shipping date and doesn’t have a status of “Delivered” on USPS website, American Vinyl Co will open an insurance claim and the record will be re-cut and shipped. No changes to the order are accepted.
• International orders: If a package hasn’t arrived within 30 days from shipping date, American Vinyl Co will open an insurance claim and the record will be re-cut. Shipping is not covered by the insurance claim and shipping will paid again by the customer. No changes to the order are accepted.
• If it states “Delivered”, American Vinyl Co cannot re-cut or refund without a new purchase. Please contact USPS if this happens and open a separate claim with them